Works inside Buildium, AppFolio, or your spreadsheet
Every action logged and timestamped in your system
Flat price per door — no hourly billing
Month to month — no contract, no lock-in
Your software shows you the work order. It doesn't fix the sink.
For most small property management companies, maintenance coordination takes 8–12 hours a week: acknowledging the tenant, deciding how urgent it is, finding a vendor who can actually come, coordinating access, confirming the job was done, collecting the invoice, and coding it. None of it is hard. All of it lands on you.
And because it arrives as interruptions, it breaks up everything else in your week. The request that slips through is the one that turns into an owner phone call.
How OpsQuin handles it
01
Intake and triage
Every request is acknowledged to the tenant, categorized by urgency and trade, and checked against your standing instructions — your preferred vendors, your spend limit, and which jobs need your sign-off.
02
Vendor dispatch
We book from your vendor list first, in your preferred order. If a trade isn't covered, we find options and check with you before using anyone new. Access is coordinated with the tenant.
03
Follow-up and quality check
We confirm completion with both the vendor and the tenant. Anything that isn't actually fixed gets reopened — not closed because the vendor said so.
04
Invoice matching
The vendor invoice is collected, matched to its work order, and entered into your system ready for your approval. No more invoices with no idea which job they belong to.
05
Emergency escalation
Emergencies follow the escalation path you define — who gets called, in what order, and what we're allowed to approve — the same way every time.
What it means for your team
10.1-day median resolution vs. 14.7 self-managed
15 hrs/month back on a 50-unit portfolio
~10 vendor jobs coordinated monthly, hands-off
Every job timestamped — nothing from memory
What stays with you
Approving any spend above the limit you set
Your vendor relationships and rates — we work from your list
Capital repairs and anything that needs owner approval
Physical inspections (available as a hard-cost add-on)
Frequently asked questions
Yours first. We work from your approved vendor list in your preferred order. If a trade isn't covered, we find options and check with you before booking anyone new.
Yes. You define the escalation path and what we're allowed to approve, and we follow it every time.
Every action is logged and timestamped in your own system — who did what, and when. You see the outcome, not a to-do list, and you can check any detail at any time.
No. We work inside Buildium, AppFolio, or whatever you already use — even a spreadsheet and email. Work orders, vendor records, and invoices stay in your system.
There's no contract. OpsQuin is month to month, priced flat per door, and you can remove our access whenever you like. Your data never leaves your software.